Customer Care, Acquisition and Retention

UPA takes pride in providing all our call center solutions directly in North America. Our central operations, based in Greenville, SC, is a best-in-class facility, using state of the art tools to deliver the right solution on time and at the right price. UPA has developed practices to help you manage all aspects of the customer acquisition process from start to finish.  UPA provides inbound / outbound sales agents and field personnel to help leverage all available distribution channels to maximize ROI.

Contact Center & Customer Care

  • Customer care and support 24x7x365

  • 150 languages and dialects

  • Enrollments

  • Appointment setting and dispatching

  • Billing and Payment Support

  • 24/7 Outage Support

Customer Education Services

  • Smart metering impacts

  • Demand response programs and incentives

  • Tools for energy management

  • New pricing and time-of-use billing education

  • Energy efficiency programs and incentives

  • Automated connect and disconnect education

Customer Onboarding & Retention Services

  • Customer acquisition programs

  • Win-back and loyalty programs

  • Onboarding/welcome programs

  • Inbound and outbound sales

  • Customer retention programs

  • Cross-sell and up-sell opportunities