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Moisture from driving rain, whipping winds, and flash floods are capable of doing a number on material left to the elements. It’s quite a feat that the average lifespan of a utility pole is 30 to 40 years. These...

In the construction industry, there isn’t a document more crucial to the satisfactory completion of a project than the blueprint. This technical drawing provides builders with a wall-by-wall guideline of an architect’s plans. When executed properly, it can ensure...

Though prediction modeling has significantly improved with the advent of modern technology, weather forecasting is still the quintessential inexact science. Experts may have more data than ever to analyze, but forecasting the weather still boils down to an educated...

If you’ve ever worked in customer service or spent a few minutes listening to an angry customer, you understand how crucial it is to get the job done right the first time. Field service companies routinely track how successful...

In the past, consumers have unfairly stigmatized utility companies with labels like “slow-moving,” “inefficient” and “rigid.” Innovation has been slow in order to keep utilities running steadily, reliably, and reactive, and to make sure customers stay happy. Taking chances...

Efficiency is key for utility providers. They are tasked with the job of supplying our homes and businesses with electricity, water, and gas. Along with striving for efficient operations, these companies must also prioritize excellence; all while staying ahead...

No company wants to admit it to occasionally dropping the ball. But when you’re employing human beings, mistakes are bound to happen. On the other side of the equation, level-headed customers understand that experiencing minor inconveniences is bound to...

New equipment is one of the most expensive line items for businesses in nearly all industries. From heavy machinery on construction sites to instruments that utility companies rely on, these tools of the trade are imperative for operations. So,...