Customer Engagement Over Customer Service
The utility industry is unique in that a provider may have little to no competition for their services. This is especially true in states where utilities are regulated. In industries flush with brands and options, higher competition benefits the...
Read moreUpgrading Infrastructure is a Smart Decision
The American Society of Civil Engineers (ASCE) is the oldest engineering society in the U.S. It also includes the country’s foremost experts on the built environment. For years, ASCE has fervently advocated for updates to aging utility infrastructure, and its...
Read moreReady to Fix Your Infrastructure?
The country’s utility infrastructure, the foundation of American livelihood, is a rapidly aging asset. Just how close to end-of-life are many of our infrastructure’s critical components? Here’s a snapshot: Citing a 2015 study from the U.S. Department of Energy, reports...
Read moreUPA Announces 200,000 Incident-Free Hours: SoCalGas Project Update
Utility Partners of America is pleased to announce 200,000 incident-free hours of service with Zero Recordables and Zero Lost Time Incidents. That’s a huge accomplishment for our teams out West! That’s nearly 100 man-years of work with no Recordables...
Read more“Ask for ID” and Other Ways Utilities Can Help Customers Avoid Fraudsters
It starts innocently enough, usually with a polite knock at the door or a quick greeting outside. But the smile beneath that yellow hard hat could belong to someone who is anything but innocent. In fact, it could belong...
Read moreThe Big Deal About Backflow Prevention Systems
By now, we all know the drill with those “Exit Only” signs found on roadways and in parking lots. A safety precaution meant to maintain proper traffic flow so that vehicles move in one direction. A backflow prevention system...
Read moreSmart Cities: Tomorrow’s Technology Today
Imagine you’re dozing off on your couch on a lazy Sunday afternoon when the doorbell rings. You let out a frustrated sigh before slinking off the sofa and shuffling to the door. Hopeful that what’s on the other side...
Read moreSmart Meters: Boon for Utilities and Their Customers
The usage of data, robotics, and internet-enabled automation have revolutionized our lives. This technology also continually enhances processes and experiences, from watching TV to using cell phones to boiling water for tea. Also known as smart technology, these advancements...
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