President and Founder
Todd founded Utility Partners of America (UPA) in 1997. An experienced leader and Marine, Todd has a passion for service and people. Todd built UPA from the ground up to deliver comprehensive and scalable utility solutions throughout North America.
Lee joined UPA in 2010. Prior to UPA, Lee was the COO of ThinkEco, a New York based leading provider of cloud-based energy efficiency and demand response solutions for residential and commercial applications. Lee also served as the COO of Affinity Direct, the 3rd largest federal student loan consolidation company in the nation, which employed over 300 people and consolidated in excess of $5.5 billion of federal student loans.
Brad serves as UPA’s Chief Operating Officer and is responsible for managing over 450 Employees working in UPA’s Call Center and Field Operations. Brad graduated with an MBA from New York University Stern School of Business and began his career as an Institutional Portfolio Analyst for Royal Bank of Canada. Brad also served as a Director for Affinity Direct and later became the President of Ashton Benefits, a full-service Employee Benefits and Insurance company.
Chief Technology Officer
Jack serves as UPA’s Chief Technical Officer, responsible for directing UPA’s technology strategy and vision. Jack is a graduate of Rutgers University and began his career in IT staffing, focusing on Supplemental Staffing and Vendor Management Programs for companies including Lucent Technologies, Hewlett Packard and AT&T. For the past 8 years, Jack has served in roles ranging from a Senior Business Analyst to Senior Project Manager, implementing Infrastructure and Software Development solutions in the Construction and Performing Arts sectors.
Steven serves as UPA’s Director of Business Development, charged with leading UPA’s business development activities. During his nearly 10 years at UPA, Steven has made significant contributions to sales and operations, and has led the creation and execution of UPA’s sales strategy. Since 2008, Steven has held multiple executive leadership roles at UPA, overseeing the business development, marketing and account management organizations. Prior to joining UPA, Steven served as the General Manager of an export company and the Manager of Media Placement and Advertising Finance at Albertson’s, a Grocery retailer with over 600 stores nationwide employing over 60,000 employees. Steven holds a Business Marketing Degree and an MBA from the University of Phoenix.
Director, Call Center
Nick serves as UPA’s Call Center Director, responsible for UPA’s Call Center Operations for Sales and Customer Service, including management of key personnel. Work directly with the COO providing support in managing the organization of sensitive documents, preparing training schedules for all staff and review of all monthly expenses. Assist in preparing the month end Financial Reports, Trend Report and monthly Profitability Analysis. Nick has over 10 years of experience managing Inbound / Outbound Call Center solutions in the Energy, Insurance and Finance sectors. Nick’s prior experience includes positions as a Call Center Manager, Inside Salesperson and Quality Assurance Supervisor.
Director, Internal Operations
Ed serves as UPA’s Director of Internal Operations, responsible for the planning, directing, organizing, and overseeing UPA’s operations and facilities management. Prior to joining UPA, Ed served as the Vice President of Warehousing and Transportation for Purity Wholesale, based in Indianapolis, IN. and held the role of Operation Manager at Market Logistics, based in Greenville, SC. Ed holds an Associate’s degree in Aviation / Transportation Business Management and has over 25 years of experience in overall Operations Management.
Director, Human Resources
Angela servers as UPA’s Chief Human Resource Officer, responsible for planning, directing and coordinating the administrative functions of UPA’s Human Resource and Payroll functions. Angela oversees recruitment, hiring, and compliance. She plays an integrral part managing employee relations and serves as the liaison between management and UPA’s employees.
Director, Project Delivery
Aaron serves as UPA’s Director of Contract Management. His team serves as the primary point of contact to all of UPA’s customers nationwide. Aaron’s team is responsible for overseeing the development and administration of UPA’s contract and Scope of Work for all UPA projects and plays an instrumental role in all phases of project planning, mobilization and deployment. Aaron is a graduate of the University of Arkansas and has over 20 years of experience in Utility and Construction related Project Management and Business Development.
Director, WOMS Development & Data Analytics
Josh serves as UPA’s Data Department Manager, tasked with managing all field projects, including production, Quality Assurance and reporting. Josh is a graduate of Illinois Central College and served as a Field Artillery Automated Tactical Data Systems Specialist in the Army National Guard. Josh worked as an Assistant Project Manager at Alorica, a leading provider of Customer Management Outsourcing Solutions for B2C and B2B sectors for Fortune 1000 companies.
Manager, Environmental Health & Safety
Marlin is UPA’s Manager, Environmental Health & Safety and plays an integral role in planning, developing and establishing effective standards and performance measurements relating to the safety and training of UPA’s employees. Marlin is a certified OSHA 10 & 30-hour Instructor.
Wendy is UPA’s Accounting Manager, charged with managing UPA’s financial staff and overseeing the day-to-day planning, implementation, managing and controlling of all financial related activities at UPA, including finance policies, internal controls, compliance and reporting. Wendy has over 25 years of experience. Prior to joining UPA, Wendy served as Accounting Manager at Jack Heckman Tube Company and CFO of Burch Advantage Computing.
Director, Proposals, Estimates & Contracts
Mark serves as UPA’s Senior Proposals Manager, responsible for leading, managing and supervising UPA’s client proposal development and delivery process. Mark provides overall management and supervision of the proposal team, in coordination with UPA’s executive team and department managers, to submit proposals that are priced fairly and competitively, demonstrate UPA’s capabilities to perform the requested services, and are submitted to clients on time and with all required content. Prior to joining UPA, Mark served as Controller for a mortgage lender in South Carolina. He holds a Master’s Degree in Accounting from the University of South Carolina and a Bachelor’s Degree in Accounting from the University of Notre Dame.
Quality Assurance Supervisor / Customer Care Manager
Tammy serves as UPA’s Quality Assurance (QA) Supervisor and Customer Care Manager, charged with managing and executing UPA’s Quality Performance Program. Tammy is responsible for managing UPA’s QA team, by consistently conducting and assessing Customer Service Representative interactions and transactions via recordings and observations. Tammy has over 6 years of experience. Prior to joining UPA, Tammy served as Floor Supervisor with Spartan Foods and Holt Foods as well as Campaign Trainer for numerous Call Centers. She holds an Associate’s degree in Business Management from Spartanburg Technical College, with additional training at Greenville and Piedmont Technical Colleges.
Home Services Manager
Dennis serves as UPA’s Home Services Manager, responsible for managing UPA’s Home Warranty Programs. Prior to joining UPA, Dennis served as a Supervisor for a regional provider of Home Warranty Services in the State of Florida.